How to approach comms like customer service

Everyone is attentive to their customers, responding quickly to solve problems and checking in to ensure things are working smoothly. Approaching our own co-workers with a customer service mindset is a vehicle for engagement, increases employee satisfaction, and lets employees know we have their backs—but that’s just for starters. 

Ohio State Wexner Medical Center approaches comms with this customer service view—to make the lives of their faculty a bit easier— and in the end, solved an operational need for the entire business. Join Lori Stewart as she discussed their unique use case that’s increasing employee satisfaction and opening up operating rooms.